FAQ

FAQ - The Pet Supply Corner

How can I get in touch?
Drop us an email at info@thepetsupplycorner.com. Our friendly team is here to assist with all your needs!

Do you offer worldwide shipping?
Absolutely! We’re global.

Where do your products ship from?
Our hub is in Hong Kong, ready to dispatch your favorites.

Can I modify or cancel my order?
Got second thoughts? Let us know within 12 hours for changes or cancellations. Missed the window? Don’t worry, you can return your order once it’s received for a full refund.

What payment options are available?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal for seamless transactions.

Order processing time?
We’re quick! Orders take 1-3 business days to process, then we ship the next day. Note: weekends are off, and holidays might cause delays.

When will my order arrive?
Due to high demand, orders may take 2-4 weeks to be fulfilled. 

Haven’t received your order?
If it’s been over 30 days, you’re eligible for a full refund.

What about customs and taxes?
Orders are tax-free in USD, but your country might charge customs or taxes upon arrival. These charges are your responsibility, so please check with your local customs office.

Need to return something?
Just email us. We’re here to help.

Received a faulty item?
Oops! If something’s not right, contact us with your order number and photos of the issue. We’ll sort it out ASAP.

When will I get my refund?
Refunds go back to the original payment method within 7-10 business days post-return. If there’s a delay, check with your bank or card provider.